Investigating the Optimal Service Channels for Effective Operational MachinePerformance for Improve Productivity in a Manufacturing Firm


Authors : S. L. Bani; H. U. Nwosu

Volume/Issue : Volume 9 - 2024, Issue 2 - February

Google Scholar : http://tinyurl.com/yc7y2xv5

Scribd : http://tinyurl.com/3j8caap4

DOI : https://doi.org/10.5281/zenodo.10691984

Abstract : This study focuses on the impact of waiting time on operational machine performance in a manufacturing company. The data was collected from the case study company by observation of production processes. The multiple service centres queue models were used to analyzed the data. The results revealed that, at the painting section, with 2-service centres and 4- service centres compared, the performance outputs were as follows: traffic intensity was 0.8000 (80%)and 0.4000 (40%), respectively; the probability that the 2-service centre and 4-service centre were idle was 0.1111 and 0.1993, respectively; the average length of queue at the two points of painting section were respectively, 1.4221 and 0.7255; the average jobs in the system was 3.0221 and 2.3255, respectively; the average time job spent in queue was 0.1778 and 0.0907, respectively; the average time job spent in the system was 0.3778 and 0.2907, the waiting costs was 479.65 Naira and 369.14 Naira. Similarly, at the drilling section, with 2-service centres and 4-service centres compared, the performance outputs were as follows: traffic intensity 0.8571(85%) and 0.4286 (43%), respectively; the probability that the system was idle was 0.0769 and 0.1769, respectively; average length of queue was 1.5819 and0.8911; average jobs in system 3.2962 and 2.6054; average time job spent in queue 0.0549 and 0.0149; average time job spent in system 0.0286 and 0.0435; and waiting costs 272.38 Naira and 414.29 Naira. Four service channels are proposed at the painting section and maintain the original 2-service centres at the drilling section to improve on productivity.

Keywords : Arrival Time, Operational Machine, Traffic Intensity, Machine Performance,Utilization Factor.

This study focuses on the impact of waiting time on operational machine performance in a manufacturing company. The data was collected from the case study company by observation of production processes. The multiple service centres queue models were used to analyzed the data. The results revealed that, at the painting section, with 2-service centres and 4- service centres compared, the performance outputs were as follows: traffic intensity was 0.8000 (80%)and 0.4000 (40%), respectively; the probability that the 2-service centre and 4-service centre were idle was 0.1111 and 0.1993, respectively; the average length of queue at the two points of painting section were respectively, 1.4221 and 0.7255; the average jobs in the system was 3.0221 and 2.3255, respectively; the average time job spent in queue was 0.1778 and 0.0907, respectively; the average time job spent in the system was 0.3778 and 0.2907, the waiting costs was 479.65 Naira and 369.14 Naira. Similarly, at the drilling section, with 2-service centres and 4-service centres compared, the performance outputs were as follows: traffic intensity 0.8571(85%) and 0.4286 (43%), respectively; the probability that the system was idle was 0.0769 and 0.1769, respectively; average length of queue was 1.5819 and0.8911; average jobs in system 3.2962 and 2.6054; average time job spent in queue 0.0549 and 0.0149; average time job spent in system 0.0286 and 0.0435; and waiting costs 272.38 Naira and 414.29 Naira. Four service channels are proposed at the painting section and maintain the original 2-service centres at the drilling section to improve on productivity.

Keywords : Arrival Time, Operational Machine, Traffic Intensity, Machine Performance,Utilization Factor.

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