The threat of climate change and increasing
demands for water have placed immense pressure on
water utilities. Hence, it has become important for water
utilities to foster innovativeness within their organizations
to improve their performance. This research has used a
qualitative approach, and primary data was collected
through focus group discussions. The findings propose a
model of organizational innovativeness for service
delivery in water utilities across Australia. The model
consists of 16 influencing factors and five measuring
factors of innovativeness for service delivery in water
utilities across Australia. This model can help to drive
innovativeness in water utilities.
Influencing Factors, Organizational Innovativeness, factor of innovativeness, water utilities, service delivery.