Authors :
Raodah Pratiwi; Indar; AlwyArifin; Darmawansyah; Stang
Volume/Issue :
Volume 5 - 2020, Issue 8 - August
Google Scholar :
http://bitly.ws/9nMw
Scribd :
https://bit.ly/2Ensf9J
DOI :
10.38124/IJISRT20AUG299
Abstract :
The creation of quality services will certainly
create satisfaction against users of health care. This
research aims to determine the quality of service to
patient satisfaction in inpatient installations of General
Hospital Massenrempulu using variable
responsiveness. Types of quantitative descriptive
research with analytical survey methods. Research
informant of 94 respondents in the General Hospital
Massenrempulu. For Analysis Data using univariate
analysis, and for bivariate using Regeresi logistic test.
The results of the research variable high responsiveness
of 95.7% and the expressed low of 4.3%. From the
results of the analysis of the responsiveness with high
categories of 96.7% in response to the satisfied, and as
many as 3.3% expressed a low satisfaction category.
While as many as 4 respondents expressed a lowcategory responsiveness variable of 50.0% which
expressed satisfaction in the high category and 50%
stating the category of low satisfaction. Based on the test
results statistic at the Get value P = 0.013 at α = 0.05.
Because the value p (0.013) ≤ 0.05 which means there is
a significant influence between the variable power
response to patient satisfaction in the General Hospital
Massenrempulu. It is recommended that the General
Hospital to continue to improve knowledge, skills (skill),
and attitude/behaviour (attitude) health officers in a
planned manner. Then, the hospitals are expected to
develop soft competency, eg: leadership and
communication skills,
Keywords :
component; patient satisfaction, BPJS, inpatient, Hospital, responsiveness
The creation of quality services will certainly
create satisfaction against users of health care. This
research aims to determine the quality of service to
patient satisfaction in inpatient installations of General
Hospital Massenrempulu using variable
responsiveness. Types of quantitative descriptive
research with analytical survey methods. Research
informant of 94 respondents in the General Hospital
Massenrempulu. For Analysis Data using univariate
analysis, and for bivariate using Regeresi logistic test.
The results of the research variable high responsiveness
of 95.7% and the expressed low of 4.3%. From the
results of the analysis of the responsiveness with high
categories of 96.7% in response to the satisfied, and as
many as 3.3% expressed a low satisfaction category.
While as many as 4 respondents expressed a lowcategory responsiveness variable of 50.0% which
expressed satisfaction in the high category and 50%
stating the category of low satisfaction. Based on the test
results statistic at the Get value P = 0.013 at α = 0.05.
Because the value p (0.013) ≤ 0.05 which means there is
a significant influence between the variable power
response to patient satisfaction in the General Hospital
Massenrempulu. It is recommended that the General
Hospital to continue to improve knowledge, skills (skill),
and attitude/behaviour (attitude) health officers in a
planned manner. Then, the hospitals are expected to
develop soft competency, eg: leadership and
communication skills,
Keywords :
component; patient satisfaction, BPJS, inpatient, Hospital, responsiveness
