In the lending process of PT. XYZ in
Jakarta, an issue that growth in this market is lending
disbursement that is not in agreement with the period
stated by the Lending Relationship Manager. The aim
of this study is to learn how to implement Lean Six
Sigma, identify improvements, and determine what
activities in the lending process are categorized as waste
in order to improve the productivity and performance
of Relationship Manager Lending PT. XYZ in Jakarta.
Improvements were made by using Lean Six Sigma
through the DMAIC to minimize waste by applying
fishbone analysis and why analysis to identify the root
of the problem and improve to such problems. The
results obtained are the implementation of Lean Six
Sigma in business processes, there is a time saving of 8
days or a decrease of 40% and an increase in sales
target of Relationship Manager Lending PT. XYZ in
Jakarta in 2021 is 8.92%
Keywords : DMAIC, fishbone analysis, Lean Six Sigma, waste, why analysis