Impact of Conversational User Interface to Enhance Customer Service in Global Fintech Arena


Authors : Akanksha Sinha, Krishna Bommareddy, Prakhar Srivastava, Ritika Singh, Ram Suraj Majety, Sasank Devarakonda, Vidhya Srinivas

Volume/Issue : Volume 5 - 2020, Issue 5 - May

Google Scholar : http://bitly.ws/9nMw

Scribd : https://bit.ly/2U7GKnk

Abstract : Conversational UI is a revolutionary technological instance backed up with AI which transformed the way of interaction between human and a machine in a whole different way. The core reason behind choosing this area for research is to study and depict the positive impact that conversational UI in the form of chatbots and voice bots created a phenomenal wave in this digitized fintech eco-system

Keywords : Fintech, Conversational UI, Chatbots, Voice bots, AI, Customer experience

Conversational UI is a revolutionary technological instance backed up with AI which transformed the way of interaction between human and a machine in a whole different way. The core reason behind choosing this area for research is to study and depict the positive impact that conversational UI in the form of chatbots and voice bots created a phenomenal wave in this digitized fintech eco-system

Keywords : Fintech, Conversational UI, Chatbots, Voice bots, AI, Customer experience

Video Explanation for Published paper

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