Examining the Students' Satisfaction of the Computer Laboratory Quality in University of Medan Area, Indonesia


Authors : Sutrisno, Andre Hasudungan Lubis

Volume/Issue : Volume 4 - 2019, Issue 12 - December

Google Scholar : https://goo.gl/DF9R4u

Scribd : https://bit.ly/2MlFYPu

ICT and higher education are now complete each other. A higher education institution needs ICT to improve their quality, and ICT tools are needed to be qualified to support the continuity of entire process in a higher education institution. As the one of learning tool, the computer laboratory of a university should be qualified and provide aids for students. The paper aims to discover the students’ satisfaction regarding devices condition, staff helpfulness, educators’ capability in delivering the material, and learning material from the computer laboratory. A total 168 questionnaires have been obtained from random students of University of Medan Area, Indonesia. The study employed the Sturges formula to classify the respondents based on service quality from the computer laboratory. The result pointed out that students perceived a very good quality of services including facilities, learning method, and learning content. Students also claimed that staffs and educators should more improve for a better quality of computer laboratory.

Keywords : Satisfaction, Computer Laboratory, Quality, University. Indonesia.

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