Authors :
Setyo Slamet Raharjo; Edi Abdurachman; Muh. Kadarisman; Yosi Pahala; Johny Malisan
Volume/Issue :
Volume 7 - 2022, Issue 12 - December
Google Scholar :
https://bit.ly/3IIfn9N
Scribd :
https://bit.ly/3ISUU5V
DOI :
https://doi.org/10.5281/zenodo.7542634
Abstract :
- Evaluation of employee coordination and
operational performance during productivity of coal
loading and unloading equipment (Conveyer) are
determining factors toward customer satisfaction. As such,
there are necessary efforts to increase productivity of coal
loading and unloading equipment (Conveyer). The
research was conducted in PT. Harapan Bahtera
Internusa Banjarmasin with sample amounting to 100
employees. Data was gathered through instrument in form
with tested. Likert scale. . . The used. data. analysis.
method. is. path. analysis. . First research result found that
employee coordination has positive and significant
correlation towards productivity of coal loading and
unloading equipment (Conveyer). Therefore, it can be
concluded that operational performance has positive and
significant correlation towards productivity of coal loading
and unloading equipment (Conveyer). Relevant employee
coordination and operational performance in productivity
of coal loading and unloading equipment (Conveyer) has
effects to increase customer satisfaction, thus productivity
of coal loading and unloading equipment (Conveyer) as
intervening variable is proved to improve employee
coordination and operational performance towards
customer satisfaction.
Keywords :
Employee Coordination, Operational Performance, Productivity of Coal Loading and Unloading Equipment (Conveyer), Customer Satisfaction.
- Evaluation of employee coordination and
operational performance during productivity of coal
loading and unloading equipment (Conveyer) are
determining factors toward customer satisfaction. As such,
there are necessary efforts to increase productivity of coal
loading and unloading equipment (Conveyer). The
research was conducted in PT. Harapan Bahtera
Internusa Banjarmasin with sample amounting to 100
employees. Data was gathered through instrument in form
with tested. Likert scale. . . The used. data. analysis.
method. is. path. analysis. . First research result found that
employee coordination has positive and significant
correlation towards productivity of coal loading and
unloading equipment (Conveyer). Therefore, it can be
concluded that operational performance has positive and
significant correlation towards productivity of coal loading
and unloading equipment (Conveyer). Relevant employee
coordination and operational performance in productivity
of coal loading and unloading equipment (Conveyer) has
effects to increase customer satisfaction, thus productivity
of coal loading and unloading equipment (Conveyer) as
intervening variable is proved to improve employee
coordination and operational performance towards
customer satisfaction.
Keywords :
Employee Coordination, Operational Performance, Productivity of Coal Loading and Unloading Equipment (Conveyer), Customer Satisfaction.
