Authors :
Ritika Langayan
Volume/Issue :
Volume 9 - 2024, Issue 4 - April
Google Scholar :
https://tinyurl.com/bdhr7ese
Scribd :
https://tinyurl.com/5casewdj
DOI :
https://doi.org/10.38124/ijisrt/IJISRT24APR1280
Abstract :
This academic inquiry systematically analyzes
the cognitive processes that impact the perception of
authenticity in human-virtual entity interactions,
covering domains such as empathy, emotional
involvement, social presence, anthropomorphism, as well
as the influence of visual and auditory aesthetics.
Drawing from a broad spectrum of recent research and
foundational literature, the study explores how these
elements fortify the trustworthiness of virtual agents
across various fields including education, healthcare,
entertainment, and customer service.
The primary discoveries underscore the importance
of emotional intelligence, encompassing empathy and the
capacity to adjust reactions based on user emotions, as
vital in heightening the perceived authenticity of virtual
entities. Additionally, the analysis reveals that achieving
a balanced integration of human-like qualities and
functional capabilities, while avoiding the uncanny
valley, is crucial in nurturing confidence and
involvement. The paper also addresses ethical issues
concerning the authenticity and potential manipulation
of virtual entities, underscoring the need for robust
ethical standards in this rapidly advancing area.
The review identifies several gaps in the literature,
like the necessity for more extensive research on the
dynamics of human-virtual entity relationships and
exploration into cross-cultural differences in authenticity
perceptions. It recommends that forthcoming studies
incorporate a variety of methodologies, including
physiological gauges and longitudinal analyses, to
enhance our comprehension of these interactions.
The implications for the layout and execution of
virtual entities are examined, emphasizing the necessity
for developers to prioritize emotional intelligence and
user-centered design to craft genuinely captivating
virtual agents. The inquiry advocates for
interdisciplinary cooperation to tackle the ethical
dilemmas and ensure that progressions in virtual entity
technologies enhance human encounters and
engagements.
Keywords :
Human-AI Interaction, AI-Driven Services, Anthropomorphism In AI, Social Presence In Virtual Environments, Artificial Intelligence Influencer, Consumer Behaviour.
This academic inquiry systematically analyzes
the cognitive processes that impact the perception of
authenticity in human-virtual entity interactions,
covering domains such as empathy, emotional
involvement, social presence, anthropomorphism, as well
as the influence of visual and auditory aesthetics.
Drawing from a broad spectrum of recent research and
foundational literature, the study explores how these
elements fortify the trustworthiness of virtual agents
across various fields including education, healthcare,
entertainment, and customer service.
The primary discoveries underscore the importance
of emotional intelligence, encompassing empathy and the
capacity to adjust reactions based on user emotions, as
vital in heightening the perceived authenticity of virtual
entities. Additionally, the analysis reveals that achieving
a balanced integration of human-like qualities and
functional capabilities, while avoiding the uncanny
valley, is crucial in nurturing confidence and
involvement. The paper also addresses ethical issues
concerning the authenticity and potential manipulation
of virtual entities, underscoring the need for robust
ethical standards in this rapidly advancing area.
The review identifies several gaps in the literature,
like the necessity for more extensive research on the
dynamics of human-virtual entity relationships and
exploration into cross-cultural differences in authenticity
perceptions. It recommends that forthcoming studies
incorporate a variety of methodologies, including
physiological gauges and longitudinal analyses, to
enhance our comprehension of these interactions.
The implications for the layout and execution of
virtual entities are examined, emphasizing the necessity
for developers to prioritize emotional intelligence and
user-centered design to craft genuinely captivating
virtual agents. The inquiry advocates for
interdisciplinary cooperation to tackle the ethical
dilemmas and ensure that progressions in virtual entity
technologies enhance human encounters and
engagements.
Keywords :
Human-AI Interaction, AI-Driven Services, Anthropomorphism In AI, Social Presence In Virtual Environments, Artificial Intelligence Influencer, Consumer Behaviour.
