Human resource is still a major issue for companies to survive in the globalization era. Human resources has major role in every company’s activities. While supported by facilities and infrastructure and excessive sources of funds, but without the support of reliable human resources, company activities will not be resolved properly. This indicates that human resource is the key to be considered with all their needs. As the key, human resources will determine the success of the company’s activities. The company’s demands to acquire, develop and sustain a good human resource quality in keeping up with the ever-changing environmental dynamics. Quality function deployment (QFD) can help company in fulifilling employee demands, and can be used as a guide for the company to understanding their own human resources.
Keywords : Quality function deployment, House of quality, Employee satisfaction.