Authors :
KANYANDEKWE Emmanuel; Dr.MUSONI Wilson; NIYONSHUTI Eugene; UWAMAHORO Bonaventure
Volume/Issue :
Volume 7 - 2022, Issue 12 - December
Google Scholar :
https://bit.ly/3IIfn9N
Scribd :
https://bit.ly/3WiKHT4
DOI :
https://doi.org/10.5281/zenodo.7542572
Abstract :
The growing of Internet of Things (IoT)
introduces new ways of delivering transportation
services. By moving product from locations wherever
they are demanded to its suppliers and customers. The
transportation corporations use IoT hardware devices
and software package applications to deliver services to
customers, and these devices are equipped with sensors,
which create an interaction between the application
layers and service layer of the vehicle. The cards must be
sensed by the sensors which are embedded within the
electronic devices called POS machine and transferred to
service layer through a proper communication, and
card’s information are processed for payment. The main
problem during this study was the lack of real time
information from facts on the financial management of
the daily transportations on the side of transport
companies and easy of services delivery on the side of
customers. The main objective of this study was to
discuss the effects that IoT might have on transport in
Kigali City, mentioning its implications, challenges and
technical solutions. The specific objectives were: to study
technologies currently used for transport in Kigali City,
to investigate the challenges faced by transportation for
customer service delivery in Kigali City, to conduct the
analysis of Internet of Things skills, and finally to
evaluate the effects of IoT technology for transport in
Kigali City. Data were collected and analyzed using
Machine Learning (ML) Models. The results indicated
that 62.57% of respondents were male, 76.1% of
respondents had bachelor level of education, 27.49% of
respondents were KBS drivers, and 21.64% of
respondents have between 6-10 of years of experience.
The first objective of this study was to study technologies
currently used for transport in Kigali City: the findings
have shown that the system that was being used was
made up with devices with application layer, sensing
layer, communication layer, service layer, and
infrastructure layer. The second objective of this study
was to investigate the challenges faced by transportation
for customer service delivery in Kigali City: the findings
have shown the information to challenges of using IoT in
transport. The third objective of this study was to
conduct the skills: the findings have revealed 168 out of
171 respondents confirmed that may enhance financial
security. The fourth objective of this study was to
evaluate the effects of IoT technology for transport in
Kigali City: the findings have summarized 162 out of 171
respondents said that having full information from a
transport company may improve the quality of
transport. Lastly, results have shown to which extent the
information was given to the passengers employing this
technology in transport at KBS transport company.
Results summarized the information to passengers on
the using IoT in transport. They also summarized the
challenges in using IoT in transport, and has shown the
effects of information in using IoT in transport.
Keywords :
Internet of Things, IoT Systems, Transport, Service Delivery.
The growing of Internet of Things (IoT)
introduces new ways of delivering transportation
services. By moving product from locations wherever
they are demanded to its suppliers and customers. The
transportation corporations use IoT hardware devices
and software package applications to deliver services to
customers, and these devices are equipped with sensors,
which create an interaction between the application
layers and service layer of the vehicle. The cards must be
sensed by the sensors which are embedded within the
electronic devices called POS machine and transferred to
service layer through a proper communication, and
card’s information are processed for payment. The main
problem during this study was the lack of real time
information from facts on the financial management of
the daily transportations on the side of transport
companies and easy of services delivery on the side of
customers. The main objective of this study was to
discuss the effects that IoT might have on transport in
Kigali City, mentioning its implications, challenges and
technical solutions. The specific objectives were: to study
technologies currently used for transport in Kigali City,
to investigate the challenges faced by transportation for
customer service delivery in Kigali City, to conduct the
analysis of Internet of Things skills, and finally to
evaluate the effects of IoT technology for transport in
Kigali City. Data were collected and analyzed using
Machine Learning (ML) Models. The results indicated
that 62.57% of respondents were male, 76.1% of
respondents had bachelor level of education, 27.49% of
respondents were KBS drivers, and 21.64% of
respondents have between 6-10 of years of experience.
The first objective of this study was to study technologies
currently used for transport in Kigali City: the findings
have shown that the system that was being used was
made up with devices with application layer, sensing
layer, communication layer, service layer, and
infrastructure layer. The second objective of this study
was to investigate the challenges faced by transportation
for customer service delivery in Kigali City: the findings
have shown the information to challenges of using IoT in
transport. The third objective of this study was to
conduct the skills: the findings have revealed 168 out of
171 respondents confirmed that may enhance financial
security. The fourth objective of this study was to
evaluate the effects of IoT technology for transport in
Kigali City: the findings have summarized 162 out of 171
respondents said that having full information from a
transport company may improve the quality of
transport. Lastly, results have shown to which extent the
information was given to the passengers employing this
technology in transport at KBS transport company.
Results summarized the information to passengers on
the using IoT in transport. They also summarized the
challenges in using IoT in transport, and has shown the
effects of information in using IoT in transport.
Keywords :
Internet of Things, IoT Systems, Transport, Service Delivery.
