Authors :
Indri Primadianty; Indar; Alwi Arifin; Amran Razak; A Ummu Salmah; Syamsuddin
Volume/Issue :
Volume 5 - 2020, Issue 7 - July
Google Scholar :
http://bitly.ws/9nMw
Scribd :
https://bit.ly/2BYJmhn
DOI :
10.38124/IJISRT20JUL626
Abstract :
Therapeutic communication is one of the
important keys in providing patient services in hospitals.
Nurses who have communication skills, not only will
easily establish a relationship of trust with patients, also
prevent illegal problems, and increase satisfaction in the
hospital. This study aims to analyze the effect of nurses'
therapeutic communication with patient satisfaction in
the inpatient installation at Massenrempulu District
Hospital Enrekang. The method used is this research is
an observational analytic with cross sectional study
design. The population in this study were patients in the
inpatient hospital of Massenrempulu District Hospital.
The research sample of 75 people. The technique of
determining the sample is to use the accidental sampling
method. Analysis of the data used is chi square and
multiple logistic regression.
The results showed that the majority of
respondents aged 40-49 years (25.3%), were female
(61.3%), had elementary / equivalent education (30.7%)
and worked as farmers (36.0%). The analysis showed
that there was a statistically significant relationship
between the variable respect (0.002), positive attitude
(0.019) and not a meaningful relationship opening up
(0.239) with patient satisfaction. The results of
multivariate analysis with multiple logistic regression
tests showed that the positive attitude of Exp (B) or
Odds Ratio was 0.595. The most dominant variable
influences patient satisfaction in the inpatient
installation of Massenrempulu District Hospital,
Enrekang Regency.
Keywords :
component; Therapeutic Communication, Satisfaction, Positive Attitude, Opening Up, Respect
Therapeutic communication is one of the
important keys in providing patient services in hospitals.
Nurses who have communication skills, not only will
easily establish a relationship of trust with patients, also
prevent illegal problems, and increase satisfaction in the
hospital. This study aims to analyze the effect of nurses'
therapeutic communication with patient satisfaction in
the inpatient installation at Massenrempulu District
Hospital Enrekang. The method used is this research is
an observational analytic with cross sectional study
design. The population in this study were patients in the
inpatient hospital of Massenrempulu District Hospital.
The research sample of 75 people. The technique of
determining the sample is to use the accidental sampling
method. Analysis of the data used is chi square and
multiple logistic regression.
The results showed that the majority of
respondents aged 40-49 years (25.3%), were female
(61.3%), had elementary / equivalent education (30.7%)
and worked as farmers (36.0%). The analysis showed
that there was a statistically significant relationship
between the variable respect (0.002), positive attitude
(0.019) and not a meaningful relationship opening up
(0.239) with patient satisfaction. The results of
multivariate analysis with multiple logistic regression
tests showed that the positive attitude of Exp (B) or
Odds Ratio was 0.595. The most dominant variable
influences patient satisfaction in the inpatient
installation of Massenrempulu District Hospital,
Enrekang Regency.
Keywords :
component; Therapeutic Communication, Satisfaction, Positive Attitude, Opening Up, Respect