Authors :
Santhosh Srinivasan
Volume/Issue :
Volume 9 - 2024, Issue 2 - February
Google Scholar :
http://tinyurl.com/2mxcyfnh
Scribd :
http://tinyurl.com/4pywa4uu
DOI :
https://doi.org/10.5281/zenodo.10725820
Abstract :
In-Store fulfillment of online orders is a
multi-step process involving Picking items from shelves
into containers/totes, staging totes in an area to keep it
ready for Dispensing to the customer/driver.
In store associates were dedicating substantial time
in dispensing online orders for customers and drivers.
This involves skilled labor force to satisfy customer
needs and demands in timely manner. One such way to
mitigate above risk and meeting customer needs is
through ‘On-Demand Personal Shopper’ network where
any person can register to shop and deliver orders as an
independent contractor, similar to Insta cart, Shipt, and
Corner shop by Uber. This service enables customers to
order groceries and essential items online and have them
delivered to their doorstep within a few hours. While
associate picking is currently best positioned for
scheduled fulfillment, Shopper is optimized for faster on-
demand fulfillment, such as the following:
Flex hours and slot availability with extensive
shopper network
On-demand or urgent customer needs to get items
delivered
Customers needing more personalized care while
shopping.
Keywords :
Store Fulfillment, Picking, Staging, Dispense, Personal Shopper.
In-Store fulfillment of online orders is a
multi-step process involving Picking items from shelves
into containers/totes, staging totes in an area to keep it
ready for Dispensing to the customer/driver.
In store associates were dedicating substantial time
in dispensing online orders for customers and drivers.
This involves skilled labor force to satisfy customer
needs and demands in timely manner. One such way to
mitigate above risk and meeting customer needs is
through ‘On-Demand Personal Shopper’ network where
any person can register to shop and deliver orders as an
independent contractor, similar to Insta cart, Shipt, and
Corner shop by Uber. This service enables customers to
order groceries and essential items online and have them
delivered to their doorstep within a few hours. While
associate picking is currently best positioned for
scheduled fulfillment, Shopper is optimized for faster on-
demand fulfillment, such as the following:
Flex hours and slot availability with extensive
shopper network
On-demand or urgent customer needs to get items
delivered
Customers needing more personalized care while
shopping.
Keywords :
Store Fulfillment, Picking, Staging, Dispense, Personal Shopper.
