Authors :
Joseph BIMBALA NGWABA; MWAMBA MUKENDI Mathieu; TADIAMBA Augustin; TONGO MPIA Reagan; ZOLA Joris; NTIAMA KABAMA Junior; KENGO Jospin
Volume/Issue :
Volume 9 - 2024, Issue 8 - August
Google Scholar :
https://tinyurl.com/226btw9y
Scribd :
https://tinyurl.com/59c6mrrp
DOI :
https://doi.org/10.38124/ijisrt/IJISRT24AUG861
Abstract :
E-Government provides with e-services to
enhance the way citizens can interact with government
agencies. Citizens are first consumers of public services as
users of the systems therefore it is important to
understand their awareness and expectations before
implementing new services. In this research, we have
focused on e-DRC practices. The research used the mix
method approach. The qualitative study was conducted
through literature review. At the same time, the
quantitative study was conducted through a survey with
858 answers from citizens. The survey results from
citizens was interpreted and e-services of their interest
was listed down. A total of 26 services were suggested by
respondents and clustered into 15 categories.
Keywords :
ICT, Developing Countries, Democratic Republic of Congo, IT Services, E-Government.
References :
- Al- Mushayt et al., (2012 ). Electronic-government in Saudi Arabia: A positive revolution in the peninsula Chen, L.-Q. (2002). Phase-Field Models for Microstructure Evolution. Annual Review of Materials Research, 32(1), 113–140. https://doi.org/10.1146/ANNUREV.MATSCI.32.112001.132041
- DRC Stats (2020). Indice de développement des TIC de 2020: Proposition ; Retrieved from Congo, Democratic Republic statistics Human Capital-World Bank :www.worldbank.org/human capital; Tuğba, İ. (2004). Evaluation of readiness of turkey for e-Government.
- Nesterenko M. (2014). Implementation of E-Government services: Analysis of factors in case of Ukraine Shahzad , H. &Sandhu, W.(200 7), E- government services in Pakistan Pujan, Z. (2013). Challenges and issues of ICT industry in developing countries based on a case study of the barriers and the potential solutions for ICT deployment in Iran.
- Rashed, M. & Abdul W. (2007). E- government services: a case study of DC office Laxmipur, Bangladesh.
- Staistica (2020). Number of mobile cellular subscriptions per 100 inhabitants in the Democratic Republic of the Congo from 2000 to 2020. Retrieved from statisca; https://www.statista.com/statistics/501992/mobile-cellular-subscriptions-per-100-inhabitants-in-democratic-republic-of-congo/
- UNDP(2020), Human Development Report (2020). Human Development and the Anthropocene of Congo (Democratic Republic of the).
- World Bank (2020). Democratic Republic of Congo: Education Sector Public Expenditure Review. An Efficiency, Effectiveness and Equity Analysis. Washington, DC. Retrieved from World Bank organization: http://documents.worldbank.org
E-Government provides with e-services to
enhance the way citizens can interact with government
agencies. Citizens are first consumers of public services as
users of the systems therefore it is important to
understand their awareness and expectations before
implementing new services. In this research, we have
focused on e-DRC practices. The research used the mix
method approach. The qualitative study was conducted
through literature review. At the same time, the
quantitative study was conducted through a survey with
858 answers from citizens. The survey results from
citizens was interpreted and e-services of their interest
was listed down. A total of 26 services were suggested by
respondents and clustered into 15 categories.
Keywords :
ICT, Developing Countries, Democratic Republic of Congo, IT Services, E-Government.
