Warehousing is one of the important roles in a manufacturing industry. Any discrepancies in the warehousing system will have an impact on overall production costs. No exception in the handling and delivery system. This study was focus on the factors that caused a mistake in the delivery process from the warehouses, with a case study at PT. Propan Raya ICC. The factors that cause errors in the delivery of goods from the warehouse were identified using a Fishbone Analysis and FMEA methods. The impact of those mistakes is the company need to redeliver the goods to the customer, and finally result in several additional costs. The costs are include cost of rearrangement, loading and unloading product returned from/to the trucks / containers, costs for trucking / expeditions in order to withdraw/resend of goods from shipping department, any costs due to re-scheduling of sales from sales department that need to be informed to the customer.

Keywords : Error Shipping, Warehouse, Fish Bone Analysis, FMEA Analysis.