Authors : S.N.V.S.R.Sindhuja; P. Ram Mohan Rao; P. Manoj Sai Kumar; CH. Swathi; G. Bala Siva Sankar Teja; V. Kranthi Chaitanya

Volume/Issue : Volume 8 - 2023, Issue 12 - December

Google Scholar : http://tinyurl.com/284rmwax

Scribd : http://tinyurl.com/ybe3kb9h

DOI : https://doi.org/10.5281/zenodo.10409268

Abstract : It explains how to use the Flask web framework to create an application for customer service agents. By giving users a smooth and effective way to communicate with support agents, the program seeks to improve the user experience. By utilizing Flask's RESTful API features and lightweight architecture, the application enables users to report problems, submit questions, and get help straight from their computers and mobile devices. The application's backend uses Flask to handle and route incoming requests, giving customer support representatives instant access to information and the ability to reply to queries. Flask's extensibility and modular structure are used to make it easier to integrate with current customer support systems. The customer service representative increases overall customer satisfaction, resolves issues more quickly, and streamlines communication with this creative approach.