Culture of Care in the Quality of the Nursing Service: A Systematic Review


Authors : Tania Lissette Valdivieso Moreno; Isabel Cristina Mesa-Cano; Andrés Alexis Ramírez-Coronel; Jenniffer Nataly Quito-Peralta

Volume/Issue : Volume 6 - 2021, Issue 3 - March

Google Scholar : http://bitly.ws/9nMw

Scribd : https://bit.ly/3cEPVE2

The culture of care in the quality of the Nursing service aimed at the effectiveness and efficiency of professional practice has made it manifest certain aspects that precede the provision of the service, such as personal, institutional and even ethical when providing a nursing service. Objective: to describe the components of the culture of care in the quality of the Nursing service. Methodology: A systematic review was carried out, where 11 databases were consulted, using keywords for the search and using the Boolean DNA and OR operators. A total of 18 original articles were obtained that met the established inclusion and exclusion criteria. Results: the dimensions of service quality refer mainly to physical goods, the lack of defects and their reliability over time, on the other hand, the culture of care is based on the commitment and participation of those involved in attention. Conclusion: it is necessary to establish interdisciplinary and multidisciplinary support networks to achieve comprehensive health, culturally with quality care, taking into account the real needs of the population.

Keywords : Culture, Care, Nursing, Service, Attention

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