Continuance Usage Intention of Auto Service Booking Application

Authors : Stefy Falentino Akuba, David Loei

Volume/Issue : Volume 5 - 2020, Issue 3 - March

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The development of auto repair booking application service is highly dependent on the intention to use of the consumers. This research aims to investigate the relationship of self-efficacy, perceived usefulness, perceived risk and perceived ease of use on intention of use effects. The data were collected by surveying 309 users of the auto repair booking application service in Jakarta, Indonesia. The research analysis used part least square-structural equation modeling (PLS-SEM) through SmartPLS 3.2.7 application. The research results indicate that the variables of perceived usefulness and perceived ease of use have positive effect on continuance intention, while perceived risk has negative effect. Mobile Self-Efficacy has positive effect on perceived ease of use but does not have an effect on perceived ease of use.

Keywords : Self-Efficacy, Perceived Usefulness, Perceived Ease of Use, Intention To Use, Technology Acceptance Model, Perceived Risk


Paper Submission Last Date
30 - September - 2023

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