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Consumer Perception Towards Central Bank Digital Currency (CBDC) Adoption in India: A Transition from UPI-Driven Payments to Digital Rupee


Authors : Dr. Anju Agarwal; Pooja Soni

Volume/Issue : Volume 11 - 2026, Issue 5 - May


Google Scholar : https://tinyurl.com/3dwrknkf

Scribd : https://tinyurl.com/4ycycz2z

DOI : https://doi.org/10.38124/ijisrt/26May1515

Note : A published paper may take 4-5 working days from the publication date to appear in PlumX Metrics, Semantic Scholar, and ResearchGate.


Abstract : The rapid expansion of digital payment systems in India, particularly the Unified Payments Interface (UPI), has transformed the country’s financial landscape and created a strong behavioral foundation for future digital currency adoption. The Reserve Bank of India’s introduction of the Digital Rupee (e₹) as India’s Central Bank Digital Currency (CBDC) represents a significant milestone in the modernization of the monetary system. This study examines consumer perception toward CBDC adoption in India with special focus on the transition from UPI-driven payment systems to the Digital Rupee framework. Based entirely on secondary data drawn from RBI reports, NPCI statistics, BIS publications, IMF working papers, and peer-reviewed literature, the study employs thematic, comparative, and trend analysis methods to identify the key factors shaping consumer readiness toward Digital Rupee adoption. The findings indicate that while India possesses strong technological and institutional infrastructure for CBDC implementation, consumer acceptance remains contingent upon trust, security, digital literacy, privacy protection, and sustained policy support. The study highlights both the opportunities and challenges associated with CBDC adoption and offers practical suggestions for policymakers and financial institutions to ensure a successful and inclusive transition toward the Digital Rupee economy.

Keywords : Central Bank Digital Currency (CBDC), Digital Rupee, UPI, Consumer Perception, Digital Payments, Financial Inclusion, Technology Adoption.

References :

  1. Allen, S., Álvarez-Jiménez, A., Papadopoulos, G., & Šarlija, M. (2022). Central bank digital currencies and consumer privacy concerns. Journal of Digital Banking, 6(4), 312–326.
  2. Auer, R., Cornelli, G., & Frost, J. (2022). Rise of the central bank digital currencies: Drivers, approaches and technologies. Bank for International Settlements.
  3. Bank for International Settlements. (2021). CBDCs: An opportunity for the monetary system. BIS Annual Economic Report.
  4. Bindseil, U. (2020). Tiered CBDC and the financial system. European Central Bank Working Paper Series, 2351, 1–29.
  5. Gefen, D., Karahanna, E., & Straub, D. W. (2003). Trust and TAM in online shopping: An integrated model. MIS Quarterly, 27(1), 51–90.
  6. Kiff, J., Alwazir, J., Davidovic, S., Farias, A., Khan, A., Khiaonarong, T., Malaika, M., Monroe, H., Sugimoto, N., & Tourpe, H. (2020). A survey of research on retail central bank digital currency. International Monetary Fund Working Paper.
  7. National Payments Corporation of India. (2024). UPI product statistics and digital payment trends.
  8. Oliveira, T., Thomas, M., Baptista, G., & Campos, F. (2016). Mobile payment: Understanding the determinants of customer adoption and intention to recommend the technology. Computers in Human Behavior, 61, 404–414.
  9. Ozili, P. K. (2023). Central bank digital currency research around the world: A review of literature. International Journal of Financial Research, 14(1), 1–15.
  10. Patil, P., & Sharma, R. (2022). Consumer adoption of UPI-based digital payment systems in India. Journal of Internet Banking and Commerce, 27(3), 1–14.
  11. Reserve Bank of India. (2022). Concept note on Central Bank Digital Currency. Reserve Bank of India.
  12. Reserve Bank of India. (2024). Report on trend and progress of banking in India 2023-24. Reserve Bank of India.
  13. Rogers, E. M. (2003). Diffusion of innovations (5th ed.). Free Press.

The rapid expansion of digital payment systems in India, particularly the Unified Payments Interface (UPI), has transformed the country’s financial landscape and created a strong behavioral foundation for future digital currency adoption. The Reserve Bank of India’s introduction of the Digital Rupee (e₹) as India’s Central Bank Digital Currency (CBDC) represents a significant milestone in the modernization of the monetary system. This study examines consumer perception toward CBDC adoption in India with special focus on the transition from UPI-driven payment systems to the Digital Rupee framework. Based entirely on secondary data drawn from RBI reports, NPCI statistics, BIS publications, IMF working papers, and peer-reviewed literature, the study employs thematic, comparative, and trend analysis methods to identify the key factors shaping consumer readiness toward Digital Rupee adoption. The findings indicate that while India possesses strong technological and institutional infrastructure for CBDC implementation, consumer acceptance remains contingent upon trust, security, digital literacy, privacy protection, and sustained policy support. The study highlights both the opportunities and challenges associated with CBDC adoption and offers practical suggestions for policymakers and financial institutions to ensure a successful and inclusive transition toward the Digital Rupee economy.

Keywords : Central Bank Digital Currency (CBDC), Digital Rupee, UPI, Consumer Perception, Digital Payments, Financial Inclusion, Technology Adoption.

Paper Submission Last Date
30 - June - 2026

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