Authors :
Suryo Hartoko
Volume/Issue :
Volume 5 - 2020, Issue 11 - November
Google Scholar :
http://bitly.ws/9nMw
Scribd :
https://bit.ly/36N94Ro
Abstract :
As it is known, since the beginning of 2020 it
can be said that there are almost no aspects of life that
are free from the Covid-19 pandemic, as well as public
services at the sub-district level. “This study aims to
identify and analyze the condition of the public service
bureaucracy before and during the Covid -19 period at
the Pujon District Office, Malang Regency. This study
used a qualitative type of research, with a total of sixteen
informants consisting of eight informants before Covid19 and eight informants during the Covid-19 period”.
The main focus of research is; Service Procedures,
Service Requirements, Clarity of Service,
Responsibilities of Service Officers. Fairness of Service
Costs, Certainty of Service Costs, Certainty of Service
Schedules, Service Speed, Satisfaction of the served
parties. The data collected were analyzed using an
interactive model consisting of; data collection, data
reduction, data presentation and drawing conclusions.
The existence of government or often referred to as
bureaucracy is nothing but the party that is obliged to
provide services in order to fulfill public needs. “The
results of this study prove that before Covid-19 and
during the Covid-19 period, all the focuses studied got an
average score in a sufficient category. So that the
condition of the public service bureaucracy needs to be
improved, namely by paying attention to the aspect of
closeness between the community and public service
organizations”.Because this will determine the extent to
which the organization's understanding of everything
the community needs. Therefore, the aspect of
bureaucratic decentralization is carried out
professionally, as an effort to delegate authority to the
bureaucracy to lower units to carry out the authority
they have
Keywords :
Bureaucracy, Public Services, Before and the Covid-19 Period, Service Quality.
As it is known, since the beginning of 2020 it
can be said that there are almost no aspects of life that
are free from the Covid-19 pandemic, as well as public
services at the sub-district level. “This study aims to
identify and analyze the condition of the public service
bureaucracy before and during the Covid -19 period at
the Pujon District Office, Malang Regency. This study
used a qualitative type of research, with a total of sixteen
informants consisting of eight informants before Covid19 and eight informants during the Covid-19 period”.
The main focus of research is; Service Procedures,
Service Requirements, Clarity of Service,
Responsibilities of Service Officers. Fairness of Service
Costs, Certainty of Service Costs, Certainty of Service
Schedules, Service Speed, Satisfaction of the served
parties. The data collected were analyzed using an
interactive model consisting of; data collection, data
reduction, data presentation and drawing conclusions.
The existence of government or often referred to as
bureaucracy is nothing but the party that is obliged to
provide services in order to fulfill public needs. “The
results of this study prove that before Covid-19 and
during the Covid-19 period, all the focuses studied got an
average score in a sufficient category. So that the
condition of the public service bureaucracy needs to be
improved, namely by paying attention to the aspect of
closeness between the community and public service
organizations”.Because this will determine the extent to
which the organization's understanding of everything
the community needs. Therefore, the aspect of
bureaucratic decentralization is carried out
professionally, as an effort to delegate authority to the
bureaucracy to lower units to carry out the authority
they have
Keywords :
Bureaucracy, Public Services, Before and the Covid-19 Period, Service Quality.
