Authors : Dr. N. R. Ananthanarayanan; R. Vishali

Volume/Issue : Volume 11 - 2026, Issue 5 - May

Google Scholar : https://tinyurl.com/4cbb7myh

Scribd : https://tinyurl.com/ymtmh5ys

DOI : https://doi.org/10.38124/ijisrt/26May252

Note : A published paper may take 4-5 working days from the publication date to appear in PlumX Metrics, Semantic Scholar, and ResearchGate.

Abstract : The Online Grievance System is a web-based application developed to provide an efficient and transparent platform for handling complaints and grievances within educational institutions such as colleges and universities. In traditional systems, grievance handling is often done manually, which leads to delays and reduced accountability. This project introduces a digital solution that simplifies the process of submitting, managing, and resolving complaints. The system allows users to create accounts, log in securely, and submit complaints with necessary details stored in a centralized database. It includes user, admin, and grievance management modules. Technologies such as HTML, CSS, PHP, MySQL, and AngularJS are used. The system ensures data integrity, privacy, and ease of access, reducing paperwork, minimizing human errors, and speeding up resolution.

Keywords : Grievance System; Web Application; College Management; PHP; MySQL; AngularJS; Online Complaint Tracking.

References :

1. Sahare, R. K., Mankar, M., Khatke, K., & Kumre, N. (2023). Online Grievance Redressal System (OGRS) Using PHP and MySQL. International Journal of Scientific Research in Engineering and Management (IJSREM), 7(4).
2. College Issue Reporting System. (2024). International Research Journal of Modernization in Engineering Technology and Science (IRJMETS).
3. Student Complaint Management System. (2025). International Journal of Creative Research Thoughts (IJCRT), Vol. 13.
4. Survey on College Grievance Portal. (2023). International Journal of Novel Research and Development (IJNRD).
5. Welling, L., & Thomson, L. (2017). PHP and MySQL Web Development (5th ed.). Addison-Wesley Professional. ISBN: 978-0672329166
6. Green, B., & Seshadri, S. (2013). AngularJS. O’Reilly Media. ISBN: 978-1449344856
7. Pressman, R. S. (2014). Software Engineering: A Practitioner’s Approach (8th ed.). McGraw-Hill Education. ISBN: 978-0078022128
8. Thakre, N. (2013). Employee Grievance Redressal Procedure in Indian Organization. International Journal of Research in Commerce and Management (IJRCM), Vol. 3.

• Websites

The following websites were referred during the development of this project:

9. PHP & MySQL Reference: https://www.tutorialspoint.com/php/php_and_mysql.htm
10. AngularJS Official Docs: https://docs.angularjs.org/guide
11. Stack Overflow – PHP/MySQL Q&A: https://www.stackoverflow.com
12. W3Schools HTML & CSS: https://www.w3schools.com
13. IJISRT – Grievance Management in PHP: https://www.ijisrt.com/grievance-management-system-in-php
14. Maharashtra e-Complaint System (Reference Model): http://gms.maharashtra.gov.in/CMS/
15. MySQL Official Documentation: https://dev.mysql.com/doc/
16. GitHub – Open Source Code Reference: https://www.github.com
17. IJSREM – Online Grievance Redressal System: https://ijsrem.com/download/online-grievance-redressal-system-ogrs-using-php-and-mysql/
18. IJISRT Journal Submission Portal: https://www.ijisrt.com