Authors : Grace Faith Mwendwa; Dr. John M. Kandiri

Volume/Issue : Volume 10 - 2025, Issue 4 - April

Google Scholar : https://tinyurl.com/2ncs57xe

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DOI : https://doi.org/10.38124/ijisrt/25apr638

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Abstract : Governments all over the globe have recently demonstrated a rising interest in reshaping the public sector to better serve their citizens and other stakeholders by utilizing Information Communication Technology (ICT). This procedure is known as "e-government" Between citizens' intentions to continue using the service and the quality of the service, perceived service value acts as a potent mediator. The intention to use is influenced by the service's value, quality, and satisfaction. The goal of the study is to establish citizen satisfaction and e-government services at Huduma Centre in Mombasa. Specifically, it is to establish the influence of user skills and provide information. The study model is built on the Technology Acceptance Model (TAM), and the primary anchor theory of the research is ECP Theory, which is backed by the UTAUT. For this study, a census and a descriptive research methodology with a target of 85 respondents were used. Validity and reliability tests were conducted on the research instrument. Data regression and correlation analysis were performed using SPSS version 26 to analyze the relationship between the variables under research. We shall present the quantitative facts in tables and figures. We will utilize Pearson correlation coefficients to show the relationships between the research variables. The investigator will do multiple regression analysis to determine the relationship between the variables.

Keywords : Citizen Satisfaction; E-Government Services, user Skills and Provision Information.

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