Authors : Deng Yuyang; Buraporn Kumboon; Suchart Prakthayanon; Thananwarin Kositkanin

Volume/Issue : Volume 9 - 2024, Issue 8 - August

Google Scholar : https://tinyurl.com/ycx5mxff

Scribd : https://tinyurl.com/4tbpt63x

DOI : https://doi.org/10.38124/ijisrt/IJISRT24AUG820

Abstract : The purpose of this study is: (1) Study the opinions of private hospitals in Yichang city on individual, information technology, knowledge management process , knowledge management operations and staff performance of employees. (2) to study the influence of individual, information technology, knowledge management process, knowledge management practice operations that affect staff performance in private hospitals in Yichang city.and(3)to study the methods to improve the operational business performance. This study is a mixed method study. The sample for the quantitative study was 3767 people from 60 private hospitals in Yichang. The sample size was determined according to the criteria of Hare et al., with a total sample population of 400 people, and a qualitative study was conducted. Purposive random sampling method was used for 8 people, including executives and medical staff. The instrument used to collect data was a questionnaire using the structural equation modeling technique. Major Findings: (1)The factors that influence staff performance in private hospitals in Yichang, the People's Republic of China include individuals, information technology, knowledge management process and knowledge management operations.(2) Individuals, information technology, knowledge management processes, and knowledge management operationgs have a positive impact on staff performance, where the index measuring the consistency level of the structural equation model is appropriate and harmonized with the empirical data 2/df = 2.40,CFI = 0.936 ,NFI=0.896, RFI=0.875, IFI=0.937,TLI=0.923,CFI=0.936, RMSEA = 0.060 and (3) By strengthening the application of information technology, paying attention to the role of individuals, optimizing knowledge management processes, and strengthening the connection between knowledge management operations and employee performance, Yichang private hospitals can further improve the effectiveness of knowledge management, promote the improvement of employee performance, and achieve sustainable development of the hospital.

Keywords : Performance; Hospitals and Yichang City.

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