Authors :
Triathma Riathma Reynanda; Rosalendro Eddy Nugroho
Volume/Issue :
Volume 5 - 2020, Issue 8 - August
Google Scholar :
http://bitly.ws/9nMw
Scribd :
https://bit.ly/3a28uk9
Abstract :
Excellent service is an important aspect of
determining commercial success, especially in
organizations engaged in services. Excellent service is the
spearhead in capturing opportunities and understanding
consumers or clients who will use the services offered.
This research was conducted at Pharmaceutical industrial
equipment distributor companywhich is the Sole Agent
for filters (“M”) in the pharmaceutical field in Indonesia.
The lifetime of the filter is generally determined from
several factors, namely the delta pressure, flowrate and
others. These factors can be determined or calculated by
means of an integrated test (Paltronic) which must be
calibrated every year. To improve the quality of service
the company plans to buy a new calibrator unit. To find
out whether this investment is feasible or not, in this study
the capital budgeting method is used to analyze the
feasibility of investing in the purchase of a new calibrator
unit, using calculations on capital budgeting (NPV, IRR,
PBP). The company sets the interest rate used at 20% and
the investment
Keywords :
Excellent Services, Calibrator, Investment
Excellent service is an important aspect of
determining commercial success, especially in
organizations engaged in services. Excellent service is the
spearhead in capturing opportunities and understanding
consumers or clients who will use the services offered.
This research was conducted at Pharmaceutical industrial
equipment distributor companywhich is the Sole Agent
for filters (“M”) in the pharmaceutical field in Indonesia.
The lifetime of the filter is generally determined from
several factors, namely the delta pressure, flowrate and
others. These factors can be determined or calculated by
means of an integrated test (Paltronic) which must be
calibrated every year. To improve the quality of service
the company plans to buy a new calibrator unit. To find
out whether this investment is feasible or not, in this study
the capital budgeting method is used to analyze the
feasibility of investing in the purchase of a new calibrator
unit, using calculations on capital budgeting (NPV, IRR,
PBP). The company sets the interest rate used at 20% and
the investment
Keywords :
Excellent Services, Calibrator, Investment
