Authors :
Aluvala Ravi; Md. Rafi
Volume/Issue :
Volume 11 - 2026, Issue 8 - August
Google Scholar :
https://tinyurl.com/4p4j8fje
Scribd :
https://tinyurl.com/yc46p487
DOI :
https://doi.org/10.38124/ijisrt/26aug577
Note : A published paper may take 4-5
working days from the publication date to appear in PlumX Metrics, Semantic Scholar, and
ResearchGate.
Abstract :
Stress at work has become an important organizational and public health problem, and can affect employee
health, organizational performance and service quality in public transportation. The current study provides a detailed
conceptual discussion on occupational stress of employees in Telangana State Road Transport Corporation (TGSRTC)
amidst growing complexities of operations, technologization and changing demands of the work environment. The main
aim of the study is to synthesize the current theories and research in the field of occupational stress to form a grounded
understanding of the factors that might cause occupational stress in the public transport system, its outcomes, as well as its
management. The study follows a conceptual research and exploratory research design, utilizing a comprehensive review
of previous research on occupational psychology, organizational behavior, human resource management, occupational
health and transportation research. The paper builds a conceptual framework that integrates the perspectives of the Job
Demands–Resources Model, Job Demand–Control–Support Model, Effort–Reward Imbalance Theory, Transactional
Model of Stress and Coping, and Person–Environment Fit Theory to create a comprehensive framework for
understanding the relationship between workplace stressors, organizational resources, occupational stress, employee wellbeing, job satisfaction, organizational commitment, and work performance. The literature synthesis has revealed that four
factors – excessive workload, irregular work hours, role ambiguity, role conflict, lack of organizational support, passengerrelated issues, and poor work–life balance – represent the main antecedents of the occupational stress in public transport
organizations. The study also recommends pragmatic organizational and policy suggestions for building workforce
resilience, supporting employee health and wellbeing and improving organizational sustainability. The study does not
include any empirical testing; rather it provides a conceptual framework for the integration of the scattered bits and pieces
of knowledge in the occupational stress literature within the context of TGSRTC. The uniqueness of the paper is that it
provides a theory-based synthesis specific to the state which advances the conceptual understanding, outlining critical
areas of research gaps, and, of course, providing a solid foundation for future empirical studies and policy development in
the public transportation sector.
Keywords :
Occupational Stress, Telangana State Road Transport Corporation (TGSRTC), Employee Well-being, Public Transport Workers, Organizational Resilience are the Keywords.
References :
- International Labour Organization. (2024). Bus drivers: Occupational stress and stress prevention. https://www.ilo.org/publications/bus-drivers-occupational-stress-and-stress-prevention
- Rajan, V., et al. (2024). Occupational Stress and Its Effect on Health Status Among Karnataka State Road Transport Corporation (KSRTC) Bus Drivers: A Cross-Sectional Study. Cureus.
- Carbone, D. (2025). When drivers step off the bus: Well-being and turnover intention in the public transport sector. International Journal of Environmental Research and Public Health, 23(4), 485.
- International Labour Organization. (2024). Bus drivers: Occupational stress and stress prevention. https://www.ilo.org/publications/bus-drivers-occupational-stress-and-stress-prevention
- Kompier, M. A. J., & Di Martino, V. (1995). Review of bus drivers’ occupational stress and stress prevention. Stress Medicine, 11(4), 253–262. https://doi.org/10.1002/smi.2460110141 Cited by: 177
- Peters, S. E., Grogan, H., Henderson, G. M., López Gómez, M. A., Martínez Maldonado, M., Silva Sanhueza, I., & Dennerlein, J. T. (2021). Working conditions influencing drivers’ safety and well-being in the transportation industry: “On Board” program. International Journal of Environmental Research and Public Health, 18(19), 10173. https://doi.org/10.3390/ijerph181910173 Cited by: 61
- Rajan, V., TS, P., & Chandrappa, M. (2024). Occupational stress and its effect on health status among Karnataka State Road Transport Corporation (KSRTC) bus drivers: A cross-sectional study. Cureus, 16(10), e70336. https://doi.org/10.7759/cureus.70336 Cited by: 1
- Silva, T. T. (2025). Assessing work-related musculoskeletal disorders and psychosocial risks in bus drivers: Insights from a municipal company case study in Portugal. Frontiers in Public Health, 13. https://doi.org/10.3389/fpubh.2025.1529023 Cited by: 5
- Tse, J. L. M., Flin, R., & Mearns, K. (2006). Bus driver well-being review: 50 years of research. Transportation Research Part F: Traffic Psychology and Behaviour, 9(2), 89–114. https://doi.org/10.1016/j.trf.2005.10.002 Cited by: 605
Stress at work has become an important organizational and public health problem, and can affect employee
health, organizational performance and service quality in public transportation. The current study provides a detailed
conceptual discussion on occupational stress of employees in Telangana State Road Transport Corporation (TGSRTC)
amidst growing complexities of operations, technologization and changing demands of the work environment. The main
aim of the study is to synthesize the current theories and research in the field of occupational stress to form a grounded
understanding of the factors that might cause occupational stress in the public transport system, its outcomes, as well as its
management. The study follows a conceptual research and exploratory research design, utilizing a comprehensive review
of previous research on occupational psychology, organizational behavior, human resource management, occupational
health and transportation research. The paper builds a conceptual framework that integrates the perspectives of the Job
Demands–Resources Model, Job Demand–Control–Support Model, Effort–Reward Imbalance Theory, Transactional
Model of Stress and Coping, and Person–Environment Fit Theory to create a comprehensive framework for
understanding the relationship between workplace stressors, organizational resources, occupational stress, employee wellbeing, job satisfaction, organizational commitment, and work performance. The literature synthesis has revealed that four
factors – excessive workload, irregular work hours, role ambiguity, role conflict, lack of organizational support, passengerrelated issues, and poor work–life balance – represent the main antecedents of the occupational stress in public transport
organizations. The study also recommends pragmatic organizational and policy suggestions for building workforce
resilience, supporting employee health and wellbeing and improving organizational sustainability. The study does not
include any empirical testing; rather it provides a conceptual framework for the integration of the scattered bits and pieces
of knowledge in the occupational stress literature within the context of TGSRTC. The uniqueness of the paper is that it
provides a theory-based synthesis specific to the state which advances the conceptual understanding, outlining critical
areas of research gaps, and, of course, providing a solid foundation for future empirical studies and policy development in
the public transportation sector.
Keywords :
Occupational Stress, Telangana State Road Transport Corporation (TGSRTC), Employee Well-being, Public Transport Workers, Organizational Resilience are the Keywords.
