Authors :
Romliyadi
Volume/Issue :
Volume 7 - 2022, Issue 12 - December
Google Scholar :
https://bit.ly/3IIfn9N
Scribd :
https://bit.ly/3vzjJMn
DOI :
https://doi.org/10.5281/zenodo.7502782
Abstract :
One of the successes of public services such
as health and nursing services in a hospital or health
center is through the level of patient satisfaction, with
high patient satisfaction reflecting the good quality of
medical services in the public sector. Purpose: It is
known that the analysis of nursing services on BPJS
health patient satisfaction. Methods: This research is an
analytic cross-sectional study in which the sample
selection was purposive sampling with univariate and
bivariate data analysis. The research period was
September-December 2022. The sample for this study
was 62 outpatients. Results: The results of this study
showed that the majority of patients rated good nursing
services 51.6% of 62 respondents, while the patient
satisfaction level of 62 respondents was 72.6%. there is a
significant relationship between the level of satisfaction
with nursing services (P-value = 0.038). Suggestion: by
obtaining meaningful results for nursing services to
maintain their services and always maintain the quality
of service so that services to patients are more
meaningful and of higher quality so that patients feel
satisfied, when patients feel satisfied this can help
patients in treatment recover quickly because they feel
served and handled immediately, of course, will feel
satisfied / relieved with the nursing services provided
Keywords :
Nursing services, satisfaction, patient satisfaction Social Security Administration Agency/BPJS Health.
One of the successes of public services such
as health and nursing services in a hospital or health
center is through the level of patient satisfaction, with
high patient satisfaction reflecting the good quality of
medical services in the public sector. Purpose: It is
known that the analysis of nursing services on BPJS
health patient satisfaction. Methods: This research is an
analytic cross-sectional study in which the sample
selection was purposive sampling with univariate and
bivariate data analysis. The research period was
September-December 2022. The sample for this study
was 62 outpatients. Results: The results of this study
showed that the majority of patients rated good nursing
services 51.6% of 62 respondents, while the patient
satisfaction level of 62 respondents was 72.6%. there is a
significant relationship between the level of satisfaction
with nursing services (P-value = 0.038). Suggestion: by
obtaining meaningful results for nursing services to
maintain their services and always maintain the quality
of service so that services to patients are more
meaningful and of higher quality so that patients feel
satisfied, when patients feel satisfied this can help
patients in treatment recover quickly because they feel
served and handled immediately, of course, will feel
satisfied / relieved with the nursing services provided
Keywords :
Nursing services, satisfaction, patient satisfaction Social Security Administration Agency/BPJS Health.
