Non-conformities in logistics activities management systems involve events caused by omissions in the planning, execution and control processes caused by a human error in the logistics services. This paper discusses the possible options for overcoming or compensating for emerging problems in the implementation of the plans for quality improvement in logistics organisations caused by human errors. The Process Decision Programme Chart Method has been applied, which allows identification and analysis of these problems and their likelihood before the non-conforming products reach the customers. It has been concluded that despite the numerous problems in the implementation of plans for quality improvement caused by human errors in the logistics chain, the application of the method allows for more effective management of the system and has the potential to minimise these failures in the implementation of the plans.

Keywords : Logistical Processes.