A Study on Using Queueing Theory to Reduce OPD Waiting Time in Hospital Operations


Authors : Vishal Mahala; Jaykumar D Patel; Dr. Bijal Zaveri

Volume/Issue : Volume 8 - 2023, Issue 2 - February

Google Scholar : https://bit.ly/3IIfn9N

Scribd : https://bit.ly/3yanxox

DOI : https://doi.org/10.5281/zenodo.7694140

Waiting is an inevitable part of the healthcare delivery system in India, and it presents a significant problem for practically every large hospital. The length of time you have to wait might be an indication of ineffectiveness of healthcare administration. When comparing wait times amongst hospital services, the outpatient department (OPD) consistently ranks worst. The focus of this research is a multifaceted examination of OPD. The outpatient department (OPD) of Fortis Escorts Hospital in Jaipur, India is operated in the same way as it is at many large hospitals in India: by experience and rule of thumb rather than by strategic research-based strategies like queuing theory. Longer waiting times for patients are a common occurrence at Jaipur's Fortis Escorts Hospital owing to the high volume of daily visitors. Fortis Escorts Hospital Jaipur (FEHJ) undertook a SWOT analysis of its outpatient department (OPD) to identify its strengths, weaknesses, opportunities, and threats in order to solve the issue of patient wait times and develop effective solutions. Measures to improve the delay spots and make the OPD more efficient were also proposed following an analytical examination of the issue and the use of queuing theory in order to achieve a high patient satisfaction rating.

Keywords : Queueing Theory, Outpatient Department, Wait Times, Hospital Operations, Strengths, Weaknesses, Opportunities, and Threats, and Patient Happiness are Some of the Terms We'll.

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29 - February - 2024

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