Authors :
Vishal Mahala; Jaykumar D Patel; Dr. Bijal Zaveri
Volume/Issue :
Volume 8 - 2023, Issue 2 - February
Google Scholar :
https://bit.ly/3IIfn9N
Scribd :
https://bit.ly/3yanxox
DOI :
https://doi.org/10.5281/zenodo.7694140
Abstract :
Waiting is an inevitable part of the healthcare
delivery system in India, and it presents a significant
problem for practically every large hospital. The length of
time you have to wait might be an indication of
ineffectiveness of healthcare administration. When
comparing wait times amongst hospital services, the
outpatient department (OPD) consistently ranks worst.
The focus of this research is a multifaceted examination
of OPD. The outpatient department (OPD) of Fortis
Escorts Hospital in Jaipur, India is operated in the same
way as it is at many large hospitals in India: by experience
and rule of thumb rather than by strategic research-based
strategies like queuing theory. Longer waiting times for
patients are a common occurrence at Jaipur's Fortis
Escorts Hospital owing to the high volume of daily
visitors. Fortis Escorts Hospital Jaipur (FEHJ) undertook
a SWOT analysis of its outpatient department (OPD) to
identify its strengths, weaknesses, opportunities, and
threats in order to solve the issue of patient wait times and
develop effective solutions. Measures to improve the delay
spots and make the OPD more efficient were also
proposed following an analytical examination of the issue
and the use of queuing theory in order to achieve a high
patient satisfaction rating.
Keywords :
Queueing Theory, Outpatient Department, Wait Times, Hospital Operations, Strengths, Weaknesses, Opportunities, and Threats, and Patient Happiness are Some of the Terms We'll.
Waiting is an inevitable part of the healthcare
delivery system in India, and it presents a significant
problem for practically every large hospital. The length of
time you have to wait might be an indication of
ineffectiveness of healthcare administration. When
comparing wait times amongst hospital services, the
outpatient department (OPD) consistently ranks worst.
The focus of this research is a multifaceted examination
of OPD. The outpatient department (OPD) of Fortis
Escorts Hospital in Jaipur, India is operated in the same
way as it is at many large hospitals in India: by experience
and rule of thumb rather than by strategic research-based
strategies like queuing theory. Longer waiting times for
patients are a common occurrence at Jaipur's Fortis
Escorts Hospital owing to the high volume of daily
visitors. Fortis Escorts Hospital Jaipur (FEHJ) undertook
a SWOT analysis of its outpatient department (OPD) to
identify its strengths, weaknesses, opportunities, and
threats in order to solve the issue of patient wait times and
develop effective solutions. Measures to improve the delay
spots and make the OPD more efficient were also
proposed following an analytical examination of the issue
and the use of queuing theory in order to achieve a high
patient satisfaction rating.
Keywords :
Queueing Theory, Outpatient Department, Wait Times, Hospital Operations, Strengths, Weaknesses, Opportunities, and Threats, and Patient Happiness are Some of the Terms We'll.
