Authors : Yaddehi Arachchilage Oshani Ayeshika Kalapriya

Volume/Issue : Volume 11 - 2026, Issue 10 - October

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Google Scholar : https://tinyurl.com/3tjfbkt5

DOI : https://doi.org/10.38124/ijisrt/26Oct067

Note : A published paper may take 4-5 working days from the publication date to appear in PlumX Metrics, Semantic Scholar, and ResearchGate.

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Abstract : Many government offices in Sri Lanka now handle files through digital workflow systems, yet the record of how files move is rarely used to study delay. This paper presents a simple and reusable framework for identifying and addressing bottlenecks in government administrative approval processes. The framework was developed and tested on one six-stage file approval process carried out in five government offices. Because system event logs were not available, a structured questionnaire was used: Subject Officers copied the stage-by-stage dates from files they had personally closed, giving 150 file records (30 per office).

Keywords : Administrative Delay; Bottleneck Identification; Dashboard; File Approval Process; Framework; Sri Lanka.

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